Average Reviews:
(More customer reviews)I've had my Cybex Arc Trainer 360A for about a week now. I'm very impressed with the quality of the machine. Very strong sturdy piece of equipment. Nothing vibrates, squeaks or creaks. It's virtually silent and an absolute pleasure to use. I'm recovering from a back injury so I need equipment that will allow me to continue to work out but without hurting myself. I can get a very intense workout without back pain. The motion is smooth and feels natural. The wide variety of programs will keep me from getting bored. Hill climbs, intervals, etc.
Be prepared to have some help around to set up this machine. It is very heavy. The unit arrives mostly assembled, but there is still some work to be done by the consumer to finish the assembly. The instruction manual was decent, but sometimes it was difficult to distinguish between many similar looking parts. We managed to assemble it in about two hours.
The user manual that arrived with my unit appears to be for an older model. It mentions a chest strap and cable for the heart rate monitor function, however this is not included and to my delight does not need to be. The heart rate monitor function is wireless and works great with my Polar FT80. It recognized my HRM and worked automatically. This really should be explained in the materials somewhere. That's my only reason for giving the Arc Trainer 4 stars.
My delivery nightmare was certainly not the fault of Cybex, so I'm not counting that against them in my review. My order qualified for free shipping. Of course this unit is very heavy so it is shipped by freight carrier. Apparently Amazon did not pay the carrier for the shipping so they tried to deliver it C.O.D. to me for $450! Of course I did not accept that and after a few calls to Amazon and a few days delay we had it all straightened out and the unit was delivered without cost to me. I felt bad for the driver from ABF who was sent alone to deliver this monster. Luckily we had someone here to help him, or it might still be on the truck!
All in all, I am very very happy with the Arc Trainer and I'm looking forward to many years of use!
UPDATE 1/26/2010:I received the most surprising phone call today. Seems that a representative of Cybex read my review here. Dug up my phone number and called to tell me that he's overnighting me the heart rate monitor chest strap. Wow. Now that's awesome customer service. Thanks Cybex!
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